We advise retailers, online stores and platforms on terms of sale, on relations with consumers, on advertising and promotions and on supply chain contracts.
The sale of goods is governed by the rules on trade, on consumer protection and on electronic commerce, together with advertising rules and the rules on processing customer data.
In online sales, shortcomings are most often found in pre-contractual information, in the handling of complaints and in the display of prices and promotions.
Six areas in which retailers most often ask for legal support.
Four stages, from legal analysis to ongoing support.
We establish which licences, approvals and documents the proposed business model requires.
We prepare contracts, internal acts and policies and coordinate procedures before the competent authorities.
We represent the client in proceedings and negotiations through to a decision or the signing of the contract.
We track legislative changes, supervisory procedures and the obligations that arise during operations.
Details of the trader, the product and the price including all costs, the means of payment and delivery, the right of withdrawal and the complaints procedure.
Within fourteen days of receiving the goods, without giving reasons, subject to the statutory exceptions. The trader must inform the consumer of that right in advance.
The statutory period is two years from the passing of risk to the consumer. A manufacturer guarantee is additional and does not exclude statutory rights.
Prior consent is required as a rule for direct marketing by electronic means, together with a simple means of unsubscribing in every message.
Price display and discount conditions, pre-contractual information, complaint records and the content of advertising.
Describe your matter and we will point you to the lawyer who leads that industry.
Contact usLegal developments in Serbia and the EU, each with the step it asks of your business.
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